Monday - Friday 8:00 - 6:30
Saturday and Sunday - CLOSED

Monday - Friday 8:00 - 6:30
Saturday and Sunday - CLOSED


Recover ITC
8877 Harry Hines #100
Dallas, TX 75235


Frequently Asked Questions

Most Commonly Asked Questions

About Your Visit

To schedule an appointment with Recover ITC, fill out our online appointment form or call our Care Center at 833-339-8990.

For your initial consultation, we suggest bringing any medical records you may have, as well as a list of any prescriptions or over-the-counter medications you take and the dose(s). You should also be sure to bring any health insurance cards and the information of any other doctors you may see.

Yes, Recover ITC can accommodate telehealth appointments. Please indicate that you wish to make a telehealth appointment when you book your initial consultation.

You can expect to see your test results within [TK] weeks.

About COVID-19

Everyone 6 years and older should get an updated Pfizer-BioNTech or Moderna COVID-19 vaccine, regardless of whether they’ve received any original COVID-19 vaccines.

People aged 65 years and older may get one additional dose of COVID-19 vaccine four or more months after the first updated COVID-19 vaccine. People who are moderately or severely immunocompromised may get one additional dose of updated COVID-19 vaccine two or more months after the last updated COVID-19 vaccine.

If you recently had COVID-19, you still need to stay up to date with your vaccines, but you may consider delaying your next vaccine dose by three months from when your symptoms started or if you had no symptoms when you first received a positive test.

Talk to your health care provider about additional updated doses. To find COVID-19 vaccine locations near you: Search, text your ZIP code to 438829, or call 1-800-232-0233.

Much like the flu virus, the virus that causes COVID-19 is constantly changing, leading to new variants of the virus. Some variants allow the virus to spread more easily or make it resistant to treatments or vaccines, like the Omicron variant, so they must be monitored more carefully. You can slow the spread of the virus and new variants from developing by protecting yourself and others by staying up to date on vaccines and masking when appropriate.

If you experience any symptoms of COVID-19, test immediately. If you’ve been exposed to someone with COVID and aren’t experiencing any symptoms, wait at least five full days after exposure before taking a test (a PCR test will provide a more reliable negative test result than an antigen test).

Testing can be helpful even when you don’t have symptoms or a recent exposure to COVID-19, such as before an event or visiting someone who is immunocompromised and at higher risk for infection. Test as close to the time of the event as possible (within 1-2 days) to reduce your risk of spreading COVID-19 to others. For more information, check out our COVID-19 Resources.

About Your Coverage

Recover ITC accepts health plans from most insurance carriers.

We accept health plans from all major insurance payers, plus CMS and Medicare.

About Long-Haul COVID

While most cases of COVID-19 resolve in less than two weeks, long-haul COVID occurs when you experience long-term effects from a COVID-19 infection. Estimates report that 30-70% of COVID sufferers still report symptoms 12-24 weeks after their initial COVID-19 infection. Though long-haul COVID is still not widely understood, the scientific community is working hard to uncover the reason why some people continue to struggle long after their initial COVID-19 infection. Learn more in our long-haul COVID guide.

One of the reasons it’s so hard to diagnose is because long-haul COVID can cause different symptoms for different people. Find a range of common symptoms here.

Long-haul COVID is not a single illness, so treatment aims to relieve your symptoms and is unique to each patient. Patients at Recover ITC typically undergo a full-body and cognitive assessment to create a personalized treatment plan. Find a range of available treatments here.

Most people with COVID-19 feel better within a few days to a few weeks after infection. If your COVID symptoms last for more than four weeks, you may be experiencing the effects of long-haul COVID.

There’s no one test to determine if your symptoms or condition is long-haul COVID. Health care providers diagnose a patient with long-haul COVID after considering their health history, previous diagnosis or exposure to COVID-19, and a health exam.

A positive COVID test isn’t required to be diagnosed or treated with long-haul COVID.

The good news is that long-haul COVID is treatable, and research has shown that it’s possible to get rid of symptoms entirely. A patient’s individual symptoms typically dictate the type of treatments they receive. Patients at Recover ITC typically undergo a full-body and cognitive assessment to create a personalized treatment plan, which can include both medication and non-medication treatments. For more information, check out our Long-Haul COVID Guide.